ImageWare has its own in-house laboratory environment in which it verifies the quality of your solution right from the start.

  • We test your software configuration in our own in-house laboratory prior to rollout.
  • Potential fault scenarios are simulated.
  • Proactive tests, e.g. patches,
    hot fixes.


An appropriate maintenance agreement will help protect your investment in the long term.

  • Ongoing support provided after commissioning.
  • Software updates.
  • We adapt your solution to the latest requirements and conditions.


At ImageWare, you will get all the support you need. Of that you can rest assured.

  • Second and third-level support as part of a support agreement.
  • Online support and ticketing.
  • Remote help-desk via Webex
    or TeamViewer.
  • Collaboration services.
  • Vendor case management.
  • On-site support.

Support inquiry.

Give us a call.
Tel +41 (0)31 925 30 20
Office hours.
Weekdays from 8 a.m. to 5 p.m.
except bank holidays
in Canton of Bern.
24/7 online support.
Helping you help yourself.
Around the clock, seven
days a week.
Drop us a line.
We will be happy to provide you with assistance.
The support team is looking forward to receiving your inquiry.

Remote help desk.

TeamViewer is a cloud-based solution for remote maintenance, remote access, and online meetings.


As the applicant, you are responsible for using the remote-maintenance software. A remote-maintenance agreement does not materialize until you agree to this.

By launching the software, you recognize ImageWare AG's disclaimer as set out below:

  • ImageWare AG accepts no warranty for the installed programs (including antivirus/firewall software) on your system.
  • ImageWare AG accepts no liability for faults for which it is not responsible, even if they occurred around the time when the support was provided.